Our Support Services

Comprehensive support services to ensure your business runs smoothly with our POS software solutions

24/7 Support

Round-the-clock technical assistance whenever you need it

Expert Team

Experienced professionals who understand your business needs

Local Support

On-site support available across Sri Lanka

Support Services We Offer

Comprehensive support to keep your business running smoothly

Installation & Setup

Complete software installation and configuration for your business

  • Software installation and setup
  • Database configuration
  • Hardware integration
  • Initial data migration

Training & Onboarding

Comprehensive training for your staff to maximize software efficiency

  • User training sessions
  • Admin panel training
  • Best practices guidance
  • Training materials provided

Technical Support

24/7 technical assistance for any software-related issues

  • Phone and email support
  • Remote assistance
  • Issue troubleshooting
  • Bug fixes and patches

System Monitoring

Proactive monitoring to ensure optimal system performance

  • Performance monitoring
  • Uptime tracking
  • Automated alerts
  • Preventive maintenance

Data Security

Comprehensive data protection and backup services

  • Regular data backups
  • Security updates
  • Data recovery services
  • Compliance assistance

Software Updates

Regular updates with new features and improvements

  • Feature updates
  • Security patches
  • Performance improvements
  • New module releases

Multiple Support Channels

Choose the support method that works best for you

Phone Support

Direct phone support for urgent issues and immediate assistance

24/7 Available

Email Support

Detailed support via email with comprehensive solutions

Response within 2 hours

Live Chat

Real-time chat support for quick questions and guidance

Business hours

Remote Support

Screen sharing and remote assistance for complex issues

On appointment

Call Us

0712793594

0766293594

0702967270

Email Us

info@posmasters.lk

Visit Us

100 Mile Post

Maradankadawala, 50080

Our Support Team

Experienced professionals dedicated to your success

Technical Support Engineers

First-line support for all technical issues and user queries

POS Systems
Database Management
Network Issues
User Training

Software Developers

Backend support for complex technical issues and customizations

Custom Development
API Integration
Bug Fixes
Performance Optimization

System Administrators

Infrastructure management and security monitoring

Cloud Management
Security
Backup & Recovery
System Monitoring
10+

Support Engineers

5+

Years Experience

99%

Customer Satisfaction

<2hrs

Average Response

Frequently Asked Questions

Quick answers to common support questions