Our commitment to customer satisfaction and fair business practices
Last Updated: January 1, 2025
At POS Masters, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for our software subscriptions, hardware purchases, and services.
By purchasing or using our products and services, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.
We offer a 14-day free trial for all our software subscriptions. We encourage you to thoroughly test our software during this trial period to ensure it meets your business needs before committing to a paid subscription.
For monthly subscription plans, we offer a 7-day money-back guarantee from the date of your first payment. If you are not satisfied with our software within this period, you may request a full refund by contacting our customer support team.
After the 7-day period, monthly subscriptions are non-refundable for the current billing cycle. You may cancel your subscription at any time, and no further charges will be made after the current billing cycle ends.
For annual subscription plans, we offer a 30-day money-back guarantee from the date of your payment. If you are not satisfied with our software within this period, you may request a full refund by contacting our customer support team.
After the 30-day period, annual subscriptions may be eligible for a partial refund on a pro-rata basis for the unused portion of your subscription, less a 20% administrative fee. Refund eligibility is determined on a case-by-case basis.
For new hardware purchases, we offer a 14-day return period from the date of delivery. To be eligible for a refund, the hardware must be:
Approved returns will be refunded to the original payment method. Shipping costs for returns are the responsibility of the customer unless the return is due to a defective product or our error.
If hardware is found to be defective within 30 days of delivery, we will replace it or provide a full refund, including return shipping costs. After 30 days, defective hardware will be handled according to the manufacturer's warranty policy.
To report defective hardware, please contact our customer support team with a detailed description of the issue and, if possible, photos or videos demonstrating the problem.
Implementation and setup services are non-refundable once the service has been initiated. If you are dissatisfied with our implementation services, please contact our customer support team, and we will work to resolve any issues.
Training services are non-refundable after the training has been conducted. If you need to reschedule a training session, please provide at least 48 hours' notice to avoid any rescheduling fees.
Custom development services require a signed agreement and are subject to the refund terms specified in that agreement. Generally, custom development fees are non-refundable once development has begun, unless otherwise specified in the agreement.
To request a refund, please contact our customer support team with the following information:
You can contact our customer support team through the following channels:
Once your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
The following are not eligible for refunds:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our products and services after any changes to this policy constitutes your acceptance of the revised policy.
If you have any questions about this Refund Policy, please contact us: